What Is Your Return Policy?
Our furniture is custom hand-made for all of our clients and therefore not eligible for refunds except in special circumstances. If your purchase is eligible for a refund you must contact our team within 10 days of receiving the product to facilitate the refund process and return shipping options. Please include photos of the product issue in your email which can be sent to email@example.com.
Any accepted returns are subject to a 20% restocking fee. Returns must be sent back in their original packaging. Eligible returns include:
- The product does not match the description or dimensions provided on the product page or directly by our team
- The product was damaged during shipping
Refunds will be applied to your original payment method 5-7 business days after processing your return at our facility.
PREPARING FOR FURNITURE DELIVERY
It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location.
Our delivery professionals are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical equipment. To facilitate delivery, please clear the space where furniture or rugs will be placed prior to delivery.
An authorized individual must be home during your scheduled delivery window to accept and inspect your items and sign the delivery receipt.
In the event of any imperfection noted at the time of delivery, CUNA will replace the item or schedule a furniture medic to repair the issue at no charge to you. Contact Us for more information.
An additional charge will appear on your order confirmation noting all applicable combined federal and provincial sales tax rates based upon the location to which the order is being shipped. Alberta, British Columbia, Manitoba, Quebec and Saskatchewan have 5% GST (Goods & Services Tax) added to all orders.
The following provinces have PST (Provincial Sales Tax) added to all orders: British Columbia (7% PST), Manitoba (8% PST), and Saskatchewan (6% PST). New Brunswick, Newfoundland, Nova Scotia and Prince Edward Island have 15% HST (Harmonized Sales Tax) added to all orders. Ontario has 13% HST (Harmonized Sales Tax) added to all orders. Quebec has 9.975% QST (Quebec Sales Tax) added to all orders. These applicable tax rates are subject to change.
Oversized, extremely heavy or fragile items cost more to ship and handle and require additional delivery support, thus incurring a surcharge. Contact Us for more information.
What Is Your Shipping Policy?
CANADIAN UNLIMITED FURNITURE DELIVERY RATES (C$)
DELIVERY AREA FLAT RATE FOR
STANDARD LOCAL DELIVERY - Within 100 km of Okotoks, AB - C$90
EXTENDED - For delivery addresses beyond our Local Delivery Area, within 200 km - C$180
NATIONAL - For delivery addresses beyond our Extended Delivery Area C$600.
Shipping: Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase.